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Best Quality, Best Service, Best Value - Guaranteed

About Us
This web site is owned and operated by The Vitamin Service who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
The Vitamin Service
8 Madeira Avenue Leigh-on-Sea Essex SS9 3EB United Kingdom
Phone: 01702 470923
Fax: 01702 471475
Email: Sales@thevitaminservice.com
VAT Registration Number 769 4253 90


Company number: 4144240

Disclaimer
The Vitamin Service Limited or it’s staff are not qualified practitioners and cannot recommend or diagnose a treatment or therapy. We strongly advise you to seek professional advice. This website contains product information which should not be used to diagnose or prescribe for any health condition. The Vitamin Service Ltd makes no representation or warranty as to the suitability of any product mentioned herein for any particular individual or that the products have the effects described in all individuals. The Vitamin Service Ltd reserve the right to make changes to prices, products or ingredients, where appropriate.

Product information correct at time of entry, but product formulas are being refined all the time. Images are representative of the product but packaging may vary. E&0E.
Making A Purchase
Making a purchase could not be easier or more secure. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selections, click on 'Checkout' and you will be asked for the address and payment details that will enable us to complete your order.

We accept card payments.

We accept most cards including Visa, MasterCard and Maestro. If you are shopping from outside the UK place your order in the normal way and your card company will convert the transaction to your own currency. If you do not wish to pay online, you may phone, fax or post your card details.
Shipping And Handling
UK Postage is FREE on orders over £30 (inc.VAT), For orders under £30 a charge is made - Depending on weight and value we use First Class, Royal Mail, Special Delivery or Fastway’s next day service.

UK Postage Surcharge. Except where specifically indicated consignments of 300gms/300mls and over will incur a postage surcharge ranging from £1.28 (incl VAT) up to £5.15 (incl VAT) depending on weight. This charge is in addition to any other postal charges or free post offers

Outside the UK we use a Royal Mail, Parcelforce or DPD road service that may require a signature on delivery and will be charged at the appropriate rate for the service used.

Please email us if you need more specific information.
Delivery Schedule In most cases if you order before 1pm we will despatch the same day. You will normally receive your UK order within <1-2> business days. European orders are generally delivered within <3-5> days. International Orders usually take longer.

You must inform us if goods are lost or damaged in transit so that we can correct any problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders In the unlikely event that an item is not in stock, we will back-order for you. You will always be emailed with the option to cancel that item if you would rather not wait.
Tax Charges VAT at the current rate is included in the price for all UK and EU orders. Other International orders are free of VAT.
Credit Card Security When the order is placed at our website, card numbers are encrypted using 128 bit encryption and are only decrypted by our card services provider (Royal Bank of Scotland). Numbers are never seen by any operative and are not held in clear text on any web site, computer or manual system.

Mistakes

If you make a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

Order Confirmation

You will receive an order confirmation when we receive your order. When your order is accepted we despatch your order with an invoice. In the unlikely event that a mistake has been made in pricing or we are no longer able to supply a particular product for some reason we will always contact you for your instructions.
Ownership of the goods will not pass to the buyer until payment in full has been effected.
Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee
Any goods returned should be in saleable condition.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01702 470923 (International +44 01702 470923) or fax us on 01702 471475 or write to us at 8 Madeira Avenue Leigh-on-Sea Essex SS9 3EB United Kingdom
Privacy Policy The Vitamin Service do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order for any reason and return the goods within 7 working days for a full refund, not including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or described wrongly.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way.
Remittance Terms We accept most cards including Visa, MasterCard and Maestro. If you do not wish to pay online, you may phone or fax your card details.